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It’s always wonderful to see someone who is great at his job. For years, one of my favorite examples was Pedro Morales, the second-shift waiter at the Cobble Hill Coffee Shop in Brooklyn.

No matter how nuts the place got, Mr. Morales was smiling and calm, handling the crush with aplomb. He always remembered how you took your coffee. When he vanished this summer, the place wasn’t the same.

Article from: Anne Kadet (The Wall Street Journal)